Terms of Service.

DeskFlow provides remote back-office services across four pillars: financial administration, human resources, general administration, and operations. The specific scope of services provided to you is defined by the tier you select and any supplementary engagement letter we agree on in writing.

To use our services, you must be at least 18 years old, capable of forming a binding contract, and authorized to act on behalf of the business you represent.

DeskFlow engagements are charged as a recurring monthly service fee based on your selected tier ($495, $1,250, $2,400, $4,950, or $7,500 per month, as published on our pricing page or as otherwise agreed in writing). Onboarding is included in your first month. Engagements have an initial three-month minimum to allow for stable handoff and consistent service. After the initial three months, the engagement continues month-to-month until either party terminates it as described below.

You may request a change to your service tier at any time. Tier changes take effect at the start of the next monthly billing cycle. Upgrades may require an updated scope confirmation; downgrades may require a transition period to wind down out-of-scope work.

Monthly service fees are billed in advance on the first day of each billing cycle. Onboarding is included in your first month at no separate charge. Payments are processed by our third-party payment processor. Fees are non-refundable except as expressly stated in these Terms. Late payments may result in suspension of services after notice.

After the initial three-month minimum, you may cancel your engagement with 30 days’ written notice to hello@deskflowhq.com. We may terminate or suspend services for non-payment, breach of these Terms, abusive conduct toward our team, or activity that is unlawful or that would expose either party to material risk.

To enable us to deliver services, you agree to provide timely, accurate, and complete information; to grant the access to tools and systems necessary for us to perform the agreed scope; to designate a point of contact for decisions; and to comply with applicable laws related to your business.

Each party agrees to keep confidential the non-public information shared by the other in connection with the engagement, to use it only for the purposes of the engagement, and to protect it with at least the same care it uses for its own confidential information. Confidentiality obligations survive termination for three years.

You retain ownership of your data, your business records, and any materials you provide. Work product specifically created for you under the engagement (for example, custom SOPs, process documentation, or reports) becomes your property upon full payment. Our underlying methodology, templates, software, and know-how remain our property.

DeskFlow is an independent service provider. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and DeskFlow, and neither party has authority to bind the other except as expressly stated.

We will perform our services with reasonable skill and care consistent with industry standards for back-office support. Except as expressly stated in these Terms, our services and website are provided “as is” and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not provide legal, tax, accounting, investment, or regulatory advice; if you need such advice, please consult a qualified professional.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility. Our total aggregate liability to you under these Terms will not exceed the fees you paid us in the three months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold DeskFlow harmless from claims by third parties arising out of your business operations, your use of our services in violation of these Terms, your unlawful conduct, or your infringement of third-party rights. We agree to indemnify you from claims that our services, as delivered, infringe a third party’s intellectual property rights.

These Terms are governed by the laws of the United States and the state in which DeskFlow is organized, without regard to conflict-of-laws rules. The parties will attempt in good faith to resolve any dispute through direct negotiation; if that fails, disputes will be resolved by binding arbitration on an individual basis (not as a class action) under the rules of a recognized U.S. arbitration provider. Either party may seek injunctive relief in court for misuse of confidential information or intellectual property.

We may update these Terms from time to time. Material changes will be noted by updating the effective date above and, for active clients, by reasonable advance notice. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Email hello@deskflowhq.com.